The Answers to all of your questions on Lebkuchen and Pfeffer & Frost

You can pay with any credit card, PayPal, ApplePay, GooglePay and advance payment. For order values of €500 or more, we also accept payment on invoice.

As soon as your order is shipped, you will receive an email confirmation with the courier’s tracking number, which lets you track the delivery online. (Unfortunately, these emails sometimes end up in your spam folder...)

Many couriers also let you enter additional delivery preferences on their website, such as delivery to a neighbour or a safe place. We encourage you to make use of these options whenever you can, to avoid unnecessary delays or redeliveries, and to make life a little easier for your postman/woman!

Changed your mind? No problem! Simply send us an email with your order number to [email protected]. As long as your order hasn’t been dispatched yet, we will be happy to cancel it and send you a refund.

If your order was cancelled, it can take a few days for the refund to be processed. If you haven’t received your money back after a week, please send us an email to [email protected] and we will track your refund immediately.

This can have various reasons. Please send us an email to [email protected], and we will take care of it as soon as we can.

If your query is urgent, you can also call our customer support on +49 911 14 88 57 26.

No, it’s entirely up to you! Creating a user account makes future orders more convenient, as it saves you having to re-enter your details.

The shipping cost depends on the weight of your order. For orders inside of Germany, it’s usually €4.85 (VAT incl.) for a parcel. Shipping to other European countries also varies depending on weight, and the exact cost will be clearly indicated during the order process in our shop.

You will receive free shipping on any orders from € 49.00 (VAT incl.)

High five for this question! You can buy our products in a number of partner cafés, delicatessen and concept stores. Check out our Storefinder!

Where no other delivery period is indicated, your order will be delivered within Germany within 4 to 5 business days after conclusion of contract (for advance payment: after receipt of payment). Please note that no deliveries will be made on Sundays and public holidays, and that delivery times to other countries can be significantly longer. We would advise placing any international orders well in advance.High five for this question! You can buy our products in a number of partner cafés, delicatessen and concept stores. Check out our Storefinder!

Unfortunately, we cannot offer a guarantee, but we can assure you that we will process any orders placed by 1 pm on December 20nd on time, so that they will most likely be delivered for Christmas. The last packages will usually be picked up on the 23rd and should be - with a little luck - delivered on the 24th, however, these dates can vary if it’s a weekend.

This is currently not possible, but we’re working on it! As our postmen and women will be exceptionally busy during the Christmas period, we suggest you order 7 to 8 working days before your preferred delivery date.

Yes, you can choose the express delivery option at the end of the order process.

You can order our non-food products all year round, and our Lebkuchen will be shipped from late October. Check our website or subscribe to our newsletter to find out when our fresh Lebkuchen become available again.

If your order hasn’t been dispatched yet, please send us an email to [email protected](mailto:[email protected]), and we’ll do our best to change it.

Yes, you can choose DHL GoGreen as your option in the order process, for a climate-neutral delivery.

You can use the tracking code in your confirmation email to check the status/whereabouts of your order. If you still have questions, please drop us a line to [email protected], and we’ll be happy to help.

We’re very sorry! Please drop us a line to [email protected]. If it was our mistake, we will send you a return label for the damaged product, and will of course send you a new one!

We’re very sorry! Please drop us a line to [email protected]. If it was our mistake, we will send you a return label for the incorrect product, and will of course send you the correct one straight away!

Each baker has their own, top secret recipe and spice mix… Traditional “Elisen-Lebkuchen” must contain at least 25% almonds, hazelnuts or walnuts, they cannot contain any other oil seeds and no more than 10% flour or 7.5% starch. Also in our shop you can find real Elisenlebkuchen.

Elisen-Lebkuchen (also called “Natur-Lebkuchen” or “Pur”), are the base for other variants. We offer Elisen-Lebkuchen with icing and Lebkuchen with dark chocolate, milk chocolate or white chocolate glazing. Our assorted tins ("Gemischt") are the most popular, as they have something to offer for every taste!

5 Lebkuchen – that's about 430 grams for the traditional gingerbread and 350 grams for the vegan gingerbread. Feel free to check out other offers and compare!

Our Lebkuchen are baked in a traditional family bakery with over 100 years of experience. Starting from September, the Bock family make fresh Lebkuchen every week, with only the highest quality ingredients and with a lot of joy – you will taste it!

In the bakery of our partners: the over 100-year-old family business bakery Bock in Nuremberg Laufamholz and the organic bakery Postler in Burgebrach.

Our Lebkuchen will keep for at least 4 months from the time of production, which is the “best before” date printed on the tin/foil. However, we have tasted the Lebkuchen, kept unopened in the foil, and found they were still soft and delicious long after this date! We also have some tips for you on how to get hard Lebkuchen soft again.

Hazelnuts/almonds (min.33 %), sugar, chicken egg white, marzipan (almonds, sugar, water), candied orange peel/lemon peel (fructose syrup, sucrose, acidifier: citric acid, antioxidant: sulfur dioxide), apricot jam (glucose, fructose syrup, apricots, sugar, gelling agent: pectin, acidifier: citric acid), bee honey, wheat flour, spices, raising agent: ammonium bicarbonate, salt, wafer (wheat flour, wheat starch), chocolate couvertures* (cocoa mass, sugar, cocoa butter, bourbon vanilla extract, whole milk powder, skimmed milk powder, pure butterfat, emulsifier: soya lecithin).

Allergy information: May contain traces of sesame. *applies only to Lebkuchen with chocolate coating.

Our partner bakery obtain most of their ingredients through the BÄKO cooperative, which purchases raw materials for their member bakers and confectioners. They use regional produce wherever possible, but also international ones, as some of the more exotic ingredients for Lebkuchen don’t grow in Germany. Our aim at Pfeffer & Frost is to make the origins of our ingredients more transparent and establish direct relationships with local suppliers, like beekeeper Claus from Franconia.

No, none of our products contain any palm oil.

No, our Lebkuchen don’t contain any trans fats.

All the foil used for wrapping our Pfeffer & Frost products is 100% certified biodegradable.

We’re currently using two different types of foil: The older version is not suitable for home composting, as it will only decompose at higher temperatures. The newer version of Pfeffer & Frost foil can be composted at home. Check the label on your Lebkuchen to find out which is the case.

Otherwise, the foil needs to go in the general househould waste, as the food waste system in Germany is not yet set up to process modern bioplastics.

You could reuse the tin as a gift box. Other creative uses we’ve heard of: storage for spices, teabags, sweets and other small items – or even a hiding place for condoms! ;D Some upcycling ideas we have already collected for you.

Our team is looking for potential new illustrators all year round and decide together, who might be suitable for our next limited edition tin. We compile a shortlist of our favourites found on Instagram and Pinterest, but also in agent newsletters.

We are mostly looking for illustrators with experience in drawing figures and developing characters. If they also have some experience in Package Design, this is a bonus, but not a necessity, as the design of our tin isn’t all that complicated. We look at the illustrator’s portfolio very closely and try to find one or two themes from their universe, which also fit the positive, colourful world of Pfeffer & Frost.

Our mission is to offer Lebkuchen in modern and sustainable packaging, which is why we use a compostable foil made from renewable materials and an illustrated, recyclable cardboard tin. While plenty of traditional ones are already available – we like it fresh and chic!

For sure! Our Sales Team is full of ideas. Simply send us an email to: [email protected]

Besides our Online Shop, our products are also available in a number of cafés, delicatessen and concept stores. Check out our Storefinder!

We will have a stall at a few Christmas and design markets in the Nuremberg area and the rest of Germany. Follow us on Instagram and Facebook for updates.

High five for your question! We are working on bringing our Lebkuchen to Zero Waste shops and Refilleries, and they are already available in a number of cafés which you can find using our Storefinder.

Pfeffer & Frost is currently delivering to over 15 countries, including Austria and Switzerland. Check out our Storefinder for physical stores, and if you know a nice concept store where you think our Lebkuchen should be stocked, please send us an email to Johannes: [email protected].

That’s great, our Sales Team is always looking for new partner stores. Please send us an email to: [email protected]

Can’t get our Lebkuchen out of your head? Do you have skills we may be missing? Great, we’re looking forward to receiving your creative application! You choose the format and medium.

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In medieval times, when the traditional recipe for our Lebkuchen was created, the colloquial term for any spices was “Pfeffer” (German for pepper), which is why they are also called “Pfefferkuchen” to this day. And “Frost” stands for our favourite season, in which we spend cosy evenings among friends and work on our sustainable gift ideas.

Shush… Watch this space!