Elisenlebkuchen from October '24


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Data protection

Data protection information

This privacy policy is intended to inform the users of this website about the nature, scope and purpose of the collection and use of personal data by the website operator,

  1. Pfeffer & Frost GmbH
  2. Vorrastrasse 9
  3. 90482 Nuremberg


The person responsible in accordance with Article 4 paragraph 7 of the EU Data Protection Basic Regulation (DSGVO) is Pfeffer & Frost GmbH, Vorrastraße 9, 90482 Nuremberg, Germany, telephone: +49 (0)911 14885726. Our data protection officer is available to answer your questions and requests regarding data protection. You can contact him at servus@pfefferundfrost.de or by post at the above address with the addition "To the data protection officer".

Access data

We, the website operator or page provider, collect data on access to the website on the basis of our legitimate interest (see Art. 6 Para. 1 lit. f. DSGVO) and store this data as "server log files" on the website server. The following data are logged in this way:

  1. Visited website
  2. Time at the time of access
  3. Quantity of data sent in bytes
  4. Source/reference from which you accessed the site
  5. Used Browser
  6. Operating system used
  7. IP address used

The server log files are saved for a maximum of seven days and then deleted. The data is stored for security reasons, e.g. to clarify cases of abuse. If data must be kept for reasons of evidence, they are excluded from deletion until the incident has been finally clarified.

In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in accordance with the browser you are using and through which certain information is transferred to the corresponding location that sets the cookie (in this case by us). Cookies cannot execute programs or transfer viruses to your computer. They are used to make the Internet offer as a whole more user-friendly, more effective and payments more secure.

Cookies used: When using this website, cookies are used which are essential for the provision of secure payment services. The cookies are used exclusively to provide payment services and for so-called "fraud protection" in our web shop. Both transient and persistent cookies are used. We do not use cookies for advertising measures or for data analysis of our users.

Transient cookies are automatically deleted when you close your browser. This includes in particular session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the common session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

Usage with contact details

If you contact us as the website operator through the contact options offered, your details will be stored so that they can be used to process and answer your enquiry. This data will not be passed on to third parties without your consent.

Administration, financial accounting, office organisation Contact management

We process data within the framework of administrative tasks as well as the organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process within the scope of providing our contractual services. The basis for processing is Art. 6 Para. 1 lit. c. DSGVO, Art. 6 para. 1 lit. f. DSGVO. Customers, interested parties, business partners and website visitors are affected by the processing. The purpose of and our interest in the processing is administration, financial accounting, office organisation, archiving of data, i.e. tasks which serve to maintain our business activities, perform our tasks and provide our services. The deletion of data in relation to contractual services and contractual communication is in accordance with the information provided in these processing activities. We disclose or transfer data to the tax authorities, consultants, such as tax advisors or auditors, as well as other fee agencies and payment service providers. Furthermore, we store information on suppliers, event organisers and other business partners on the basis of our business interests, e.g. for the purpose of contacting them at a later date. We store these mostly company-related data permanently.

Payment processing

PayPal (Braintree): You can pay via the payment gateway Braintree of PayPal PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") will receive your e-mail address, delivery address and details of the items you have purchased from us. Information provided to Braintree is not under our control and is subject to PayPal's Privacy Policy, which can be found at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=de_DE https://www.braintreepayments.com/en-de/legal/braintree-privacy-policy. The legal basis for this is Art. 6 (1) 1 lit. b DSGVO.

We do not store any credit card information on our servers.

Rights of the user

As a user, you have the right to receive, upon request, free information about what personal data about you has been stored. You also have the right to have incorrect data corrected and to have your personal data processed or deleted. If applicable, you can also exercise your right to data portability. If you believe that your data have been processed unlawfully, you can lodge a complaint with the relevant supervisory authority. You can select the appropriate authority with address under the following link: bfdi.bund.de

Data transfer upon conclusion of contract for online shops, dealers and dispatch of goods

We only transfer personal data to third parties if this is necessary within the scope of the contract processing, for example to the companies entrusted with the delivery of the goods or the credit institute commissioned with the payment processing. A further transmission of the data does not take place or only if you have expressly agreed to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes. The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Use of Google Analytics

If you have actively agreed, we use Google Analytics to analyse website usage. The resulting data is used to optimise our website and advertising measures.

If you have deactivated "Marketing & Analysis" in the cookie-content banner on your first visit to our website, no data transfer to Google will take place. You can still use our website in the same way.

Google Analytics is a web analysis service operated and provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the data for website use on our behalf and is contractually obliged to take measures to ensure the confidentiality of the data processed.

During your visit to the website the following data, among others, is recorded:

  1. Pages called up
  2. Orders including turnover and products ordered
  3. The achievement of "website objectives" (e.g. contact requests and newsletter subscriptions)
  4. Your behaviour on the pages (for example clicks, scrolling behaviour and dwell time)
  5. Your approximate location (country and city)
  6. Your IP address (in abbreviated form, so that no clear assignment is possible)
  7. Technical information such as browser, Internet provider, terminal device and screen resolution
  8. Source of your visit (i.e. which website or advertising medium brought you to us)

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that allows you to be recognised during future visits to the website.

The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remain stored in aggregated form for an unlimited period of time.

Usage of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. We only activate Hotjar on user Opt-In.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."

Deletion of data

Unless your request conflicts with a legal obligation to retain data (e.g. data retention), you have the right to have your data deleted. Data stored by us will be deleted if they are no longer required for their intended purpose and if there are no statutory retention periods. If deletion cannot be carried out because the data is required for permissible legal purposes, data processing will be restricted. In this case the data will be blocked and not processed for other purposes.

Right of objection

Users of this website may exercise their right to object and object to the processing of their personal data at any time. If you wish to correct, block, delete or obtain information about the personal data stored about you, or if you have any questions regarding the collection, processing or use of your personal data, or if you wish to revoke any consents granted, please contact the following e-mail address: servus@pfefferundfrost.de

Duty of information

In accordance with Articles 13 and 14, we refer to our information duties. These are available on request. Please send your request to servus@pfefferundfrost.de.

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All prices include VAT and packaging, but exclude shipping costs and any customs duties (for non-EU countries). Pfeffer & Frost – The gift online shop for traditional and vegan Elisenlebkuchen (sustainably packaged) from the metropolitan region of Nuremberg.